We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

At Phoenix Trading Card Games (“Phoenix Cards”, “we”, “us”, or “our”), we value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, retail store, trading activities, memberships, and events.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide to Us:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Account login credentials
  • Membership details (including wholesale membership)
  • Purchase history and trading activity
  • Event registration data
  • Customer support inquiries

B. Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and usage data via cookies or similar technologies

C. Information from Third Parties:

  • Social media accounts (if you engage with us via Facebook, Instagram, Twitter, YouTube, or Google Business Profile)
  • Payment processors or delivery services

2. How We Use Your Information

We use your personal data to:

  • Process purchases, trades, and memberships
  • Communicate order updates, event notifications, and membership information
  • Provide customer support
  • Improve our website, products, and services
  • Send promotions, newsletters, and special offers (with your consent)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment processors (e.g. Stripe, PayPal, etc.)
  • Shipping and delivery services
  • Event partners (e.g. Wizards of the Coast, Pokémon)
  • Marketing service providers (for email communications, if applicable)
  • Legal authorities if required by law

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Personalize your shopping experience
  • Monitor website performance
  • Analyze user traffic and trends

You may adjust your browser settings to refuse cookies, though this may affect certain website features.

5. Data Security

We implement reasonable security measures to protect your information. However, no electronic transmission is 100% secure, and we encourage you to take appropriate precautions.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data (where applicable)
  • Withdrawal of consent for marketing communications

Please contact us at info@phoenixtcg.com to exercise your rights.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date.

10. Contact Us

For any privacy-related questions, contact us at:
Phoenix Trading Card Games
Phoenix, AZ
Email: info@phoenixtcg.com

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